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Terms & Conditions

Pricing:

The price offered are in US$ on FOB Kathmandu basis.

The prices of the products can be changed without any prior notice.

Order Placement:

Registration is not necessary to place orders, however as a registered buyer, you will be able to shop faster, be up to date on orders status and keep track of the orders you have previously made.

The minimum order amount is USD 300 only.

Minimum specified quantities mentioned on the website are compulsory to place an order.

Manual orders can also be processed based on email correspondences.

Orders will be shipped from 2-4 weeks depending on the volume and nature of the ordered items.

Snowcap Int'l reserves the right to cancel or alter account without any notification to the customer if they do not purchase anything for a long period of time.

Samples:

Samples can be delivered through DHL/FedEx/TNT/UPS/Aramex or SKYNET courier service on the expenses of the importers.

Mode Of Shipment, Cost, Insurance & Duties:

Goods are shipped normally by courier (DHL/Aramex/FedEx/TNT/UPS or SKYNET), post (EMS), air, land and sea cargo depending on the orders volume and customers' requirements.

We consign goods on freight to be paid at destination or advance payment basis by us on importers' expenses.

Air freight and Insurance should be borne by the importer.

Snowcap Int'l will not be responsible for the claims if the order is not insured.

To get the benefit of reduced freight cost from Nepal the minimum order should be over 45 Kg for air cargo and 25 Kg merchandise for courier.

All the applicable taxes or duties up to Nepal custom are borne by the Snowcap Int'l and in their country of destination are the responsibilities of the customers.

Documentations:

We will send original INVOICE, PACKING LISTS, GSP OR FORM A, CERTIFICATE OF ORIGIN and other essential documentations as required with the shipment to release the shipment from the custom. And for your pre-information, we will send the scanned copies of those custom papers to you by e-mail as well.

Labels:

Each article will be fixed with label showing made in Nepal, material composition, washing instructions, size etc. as appropriate. We follow customers' instructions in case of bulk consignment.

Return Policy:

If the customer wants to return the product, he/she should contact us by email at info@snowcap-nepal.com within 3 days after the delivery of the order, describing the reason and evidence of dissatisfaction.

Claims made after one week of the receipt of the order will not be acknowledged.

Snowcap Int'l will find the best possible solution on mutual understanding between the both parties (customer and Snowcap Int'l).

Transportation cost involved for returning goods to Nepal from his/her country will be paid by the customer.

Upon receipt the returned goods, Snowcap Int'l reserves the right to decide whether to refund or exchange the products.

Please expect slight variations in color, size, finishing touch or even some irregularities as each product is entirely handcrafted.

Loss or damage of any products must be claimed directly with involved Cargo/Courier Company.

Snowcap Int'l won't acknowledge the returned goods if it is sent without our return authorization.

Privacy Policy:

We take your privacy seriously! Your information will not be shared with other companies.

Payment:

Snowcap Int'l banks with Himalayan Bank Limited.

Government regulation of Nepal requires Advance Payment through Bank Draft or Wire Transfer.

Payment should be based on Pro-forma invoice.

Bank Draft/Wire Transfer/Money Transfer service charge should be borne by the customer.

We accept payment through two modes

1. Money Transfer Agency (If your invoice amount is equal to or less than US$250.00).

2. Bank Draft or Wire Transfer (If your invoice amount is more than US$250.00).

The following information is required when wiring funds to Snowcap Int'l Trading Pvt. Ltd.

Bank: Himalayan Bank Limited

Tridevi Marga, Thamel, Kathmandu, Nepal

Account Name: Snowcap Int'l Trading Pvt. Ltd.

Account No: 01902238410018

Swift Code: HIMANPKA

TLX: 2789 HIBA NP

Reference Info: Your Name ( Your Business Name)

Agreement:

The customer gets agreed to our terms and conditions naturally while placing an order or purchasing any items with Snowcap International.

For more information please feel free to contact to the address mentioned below

Snowcap Int'l Trading Pvt. Ltd.

P.O. Box: 24949,

Thamel, Kathmandu, Nepal

Tel/Fax: +977-01-4423907

Cell: +977-9849469526

Email: info@snowcap-nepal.com

Url: www.snowcap-nepal.com